Effective date: October 5, 2026.
These terms apply to purchases and custom work requested through moralsexclusive.com. Review the product listing, approved quote, Refund and Returns Policy and Privacy Policy before placing an order. Contact Morals Exclusive through our Contact page with questions.
Retail purchases and custom requests
Product availability, sizes and colors can change. A custom request is a request for a quote, not a payment or permission to begin production. We confirm stock, artwork, decoration, material sourcing, freight, shipping, tax and any additional fees in your quote. Review the final total and completion schedule before approval. Required payment is described in that quote.
Minimums and customization fees
Standard embroidery and DTF production orders have a 12-piece project minimum. Smaller quantities require owner approval. Orders below 10 pieces are custom orders and require a customization order fee, quoted before approval. A rush fee applies only when expedited service is requested and approved.
Embroidery schedule
Standard embroidery production is normally 7–10 business days after artwork approval, required payment and receipt of all garments. Product sourcing and shipping are additional. Requested rush production options are 3–5 business days or 1–3 business days, subject to capacity, material availability and an approved rush fee. Expedited shipping is separate. Larger quantities or complex designs may need more time; the quote identifies the estimated schedule for your approval.
If circumstances prevent shipment within the promised time, we provide the delay notice, revised date, cancellation option, consent request or refund required by applicable law. Production estimates do not override those rights.
Artwork, proofs and changes
Supply accurate artwork, spelling, colors, sizes, quantities and placement instructions, and review the proof carefully. You must have permission to use the artwork you submit. We use it to evaluate and complete the requested work; uploading artwork does not transfer its ownership to Morals Exclusive. Changes after approval may require an additional fee and revised schedule, agreed before the additional work begins.
Screen images and physical fabric, ink and thread may differ. Normal variations and errors in a customer-approved proof are addressed in the Refund and Returns Policy. A production error materially different from the approved order should be reported promptly for review.
Returns, cancellations and digital work
Eligible ready-made, non-custom merchandise has the existing 14-calendar-day return window after delivery, subject to the Refund and Returns Policy. Custom work, special-order materials and completed services have different cancellation and refund rules described there. Digital files and delivered digitizing work are subject to the same published policy. These rules do not remove non-waivable legal rights.
Accounts and member benefits
Provide accurate account information and keep your password private. Use only your own account and project files. Member benefits and discount codes are described when offered. A discount changes the approved price; it does not remove production minimums, sourcing time or required project approval. Access to customer-specific artwork and completed files depends on the corresponding project and release status.
Website use and contact
Do not misuse the site, attempt to access another customer’s data or interfere with its operation. Website content and Morals Exclusive artwork remain subject to their respective owners’ rights. Applicable law controls where a policy conflicts with a right that cannot be waived. Questions or disputes can be sent through the Contact page so we can investigate and respond.