Refund and Returns Policy

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Overview

Effective and last updated: August 10, 2026

Thank you for choosing Morals Exclusive. Because we sell both ready-made merchandise and made-to-order products and services, different return and cancellation rules apply depending on what you purchase. Please review this policy before placing an order.

Important: Custom, personalized, altered, decorated, or made-to-order items are generally final sale once production begins. This includes embroidery, screen printing, DTF, heat-press work, appliqué, distressing, embellishing, digitizing, custom artwork, and other approved custom work.

  1. Ready-Made, Non-Custom Merchandise

Eligible ready-made merchandise may be returned or exchanged within 14 calendar days after confirmed delivery. To qualify, the item must be:

  • Unworn, unused, unwashed, and unaltered;
  • Free from odors, stains, pet hair, smoke, makeup, deodorant marks, or other signs of use;
  • Returned with its original tags, packaging, and proof of purchase; and
  • Not listed as a final-sale or non-returnable item.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect due to our error. Original shipping charges and upgraded or expedited shipping charges are not refundable unless required by law or the return resulted from our error.

  1. Custom and Personalized Orders

All custom and personalized orders are made specifically for the customer and are final sale once materials have been ordered, artwork or a proof has been approved, digitizing has begun, or production has started, whichever happens first.

Custom work includes, without limitation:

  • Embroidered or digitized designs;
  • Screen-printed, DTF, vinyl, or heat-pressed merchandise;
  • Appliqué, chenille, leather, fur, distressing, embellishment, or garment-alteration work;
  • Products containing a name, logo, photograph, special color, custom size, or customer-selected placement;
  • Special-order garments, blanks, materials, and bulk orders; and
  • Custom artwork, setup, screen, digitizing, design, and rush services.

Setup, digitizing, artwork, screen, sampling, consultation, and rush fees are non-refundable after the related work has begun or resources have been reserved.

  1. Proof Approval and Acceptable Variations

The customer is responsible for reviewing all proofs, mockups, spelling, dates, names, colors, sizes, quantities, garment styles, and placement details before approval. We will correct a production error that differs materially from the approved proof or written order details.

The following are not normally considered defects: reasonable differences between screen colors and physical materials; normal variations in garment dye lots, thread, ink, fabric, texture, stitching, print position, or handmade finishing; and details that match an approved proof. An error contained in a proof that the customer approved is not considered a Morals Exclusive production error.

  1. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or materially different from the approved order because of our error, contact us within 3 calendar days after delivery. Include your order number and clear photographs of the item, the problem, the packaging, and the shipping label.

Do not wear, wash, alter, repair, or continue using the item while the claim is being reviewed. If we confirm the claim, Morals Exclusive may, as appropriate, repair the item, remake or replace it, issue store credit, or provide a full or partial refund. When the problem is our responsibility, we will provide return instructions and cover reasonable return shipping when a return is required.

The 3-day reporting period helps us investigate quickly and does not eliminate any non-waivable rights or remedies provided by applicable law.

  1. Customer-Supplied Garments or Materials

Items supplied by the customer are not merchandise sold by Morals Exclusive and cannot be returned to us for a merchandise refund. Custom work performed on customer-supplied items is governed by the approved order details and any signed Custom Work Authorization. Customers should not supply rare, irreplaceable, sentimental, or one-of-a-kind items for production.

  1. Order Cancellations and Changes
  • Ready-made orders: A cancellation request may be accepted before fulfillment or shipment begins. Once an order has shipped, the regular return rules apply.
  • Custom orders: A cancellation or change may be accepted only before materials are ordered and before design, digitizing, setup, or production work begins. Any approved refund may be reduced by nonrecoverable material costs, third-party charges, and work already completed.
  • After production begins: Custom orders cannot be canceled, refunded, or changed. Additional work requested after approval may require a new fee and completion date.

Submitting a cancellation request does not guarantee cancellation. We will confirm in writing whether the request was accepted.

  1. Appointments, Tattoo Services, and Service Deposits

Appointment and tattoo deposits reserve time and are generally non-refundable. A deposit may be transferred one time to a rescheduled appointment when the customer gives at least 48 hours’ notice, unless different written terms were provided at booking. Late cancellations, missed appointments, or arrivals too late to perform the service safely may result in forfeiture of the deposit. Completed tattoo and other personal services are not returnable. Any concern about a completed service should be reported promptly so we can evaluate it and discuss an appropriate resolution.

  1. Items That Are Not Returnable

Unless defective, incorrect due to our error, or otherwise required by law, we do not accept returns of:

  • Custom, personalized, altered, decorated, or made-to-order merchandise;
  • Worn, washed, used, damaged, or altered merchandise;
  • Clearance, final-sale, promotional, or sample items;
  • Gift cards or store credit;
  • Digital files, downloadable artwork, digitized embroidery files, or design services after delivery or access;
  • Personal-care, intimate, or hygiene-sensitive goods when opened or used; and
  • Customer-supplied garments or materials.
  1. Return Authorization and Shipping

Do not send an item back without first receiving return authorization and return instructions from Morals Exclusive. Unauthorized returns may be refused or returned to the sender.

For approved customer-paid returns, use a trackable shipping method and retain the receipt. Customers remain responsible for the package until it is delivered to the authorized return address. Morals Exclusive is not responsible for returns sent to an incorrect address or lost in transit.

  1. Refund Processing

Approved refunds are issued to the original payment method when reasonably possible. Please allow 5–10 business days after approval for us to process the refund. Your bank or card provider may require additional time to post it. Shipping, rush, setup, design, digitizing, screen, and other completed-service fees are not refundable except when required by law or when the refund results from our error.

  1. Lost, Stolen, or Misdelivered Packages

If tracking shows that a package is still in transit, lost, or delivered to the wrong location, contact us promptly so we can help investigate with the carrier. Customers are responsible for providing a complete and accurate delivery address. Packages delivered to the address entered at checkout are not automatically eligible for a refund, but we will review the circumstances and any available carrier documentation.

  1. Shipping Delays and Unavailable Merchandise

We aim to ship within the time stated in the product listing, order confirmation, or custom work agreement. If we cannot ship within the promised time, we will provide any notice, cancellation option, consent request, or refund required by applicable law. If merchandise cannot be fulfilled, any legally required refund will be returned to the original payment method rather than issued only as store credit.

  1. Chargebacks and Opportunity to Resolve

Please contact us before filing a payment dispute so we have an opportunity to investigate and resolve the issue. This request does not waive or limit any lawful right to dispute a charge.

  1. How to Request a Return, Exchange, or Refund

Use the Contact page at moralsexclusive.com/contact. Include:

  • Your full name and order number;
  • The item or service involved;
  • The reason for the request;
  • Clear photographs when reporting damage, a defect, or an incorrect item; and
  • Your requested resolution.

We will review the request and send return or next-step instructions when the request is approved.

  1. Applicable Law

This policy is intended to apply to the fullest extent permitted by law. Nothing in this policy excludes, restricts, or replaces any right or remedy that cannot lawfully be waived. If a provision conflicts with applicable law, the law controls and the remaining provisions continue to apply.