Policy Purpose
This policy explains how Morals Exclusive handles refund, remake, correction, and store-credit requests for custom work.
Custom Orders
Because custom goods and services are produced to customer specifications, eligibility for cancellation or refund changes once purchasing, setup, artwork preparation, digitizing, screen preparation, production, distressing, embellishment, or other custom work begins.
Production Error Claims
If Morals Exclusive confirms that an order materially differs from the approved order because of a production error attributable to Morals Exclusive, the available remedy may include correction, remake, replacement, store credit, partial refund, or another reasonable remedy depending on the circumstances and applicable law.
Non-Defect Issues
Normal production tolerances and minor color/placement variation.
Customer-approved spelling, sizing, color, artwork, or placement choices.
Customer-supplied garment defects or material reactions covered by the applicable waiver.
Changes of mind after custom work has begun.
Carrier delays or damage handled through the applicable shipping/claim process.
Claim Procedure
Customers should contact Morals Exclusive promptly, provide the order number and photos/details, and preserve the goods for inspection when requested. Goods should not be altered, worn, washed, or redistributed when doing so would prevent a reasonable inspection.
Acknowledgment
